Demonstrating experience and ability within the end to end resource planning cycle within a contact centre (front office and back office).
Within this role you will be responsible for developing effective forecasting, scheduling and planning processes and will be providing excellent governance on real time /intraday performance to operational stakeholders.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.