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An exciting opportunity has arisen to join the worldwide leading supplier of locking systems and solutions used and recommended by Main Contractors, Architects, Specifiers and Architectural Ironmongers. BASIC SALARY: £30,000 - £33,000 BENEFITS: Bonus Contributory Pension Life Assurance 25 days plus Stats LOCATION: Northamptonshire COMMUTABLE LOCATIONS: Kettering, Northampton, Wellingborough, Market Harborough, Corby, Bedford JOB DESCRIPTION: Customer Service Team Leader, Customer Service Manager - Manufacturing After undergoing a strategic business review, current company growth, as well as opportunities that have arisen, we are now looking to strengthen our Customer Service Team with a proven Customer Services Team Leader. The role is to support the Customer Service Coordinators in providing the best possible customer service. To ensure sales order processing and customer queries are completed in a timely manner and to the best of the Customer Service Coordinators ability. To support the external sales team in the company's endeavour to continually improve customer and loyalty as well as gaining new business. KEY RESPONSIBILITIES: As our Customer Service Team Leader, you will: Be responsible for the day to day running of the Customer Service Department and for the work of the coordinators and the customers they service. Manage the processing of all orders in line with ISO regulations and requested delivery dates, daily monitoring of the order book to ensure that it remains clean, PF orders are progressed, backorders following delivery are dispatched and blocks on orders are removed Manage a centralised enquiry inbox, distribution of enquiries, monitoring responses and providing support with resolution Build and maintain an excellent spirit of good customer service and care towards their customers by building and maintaining a positive team working environment both within customer care and across other departments. Advise help and assist the team in work tasks highlighting any shortfalls in performance and skills Continually run and analyse reports regarding sales and customers that assist with better understanding of issues and problems regarding demand and supply PERSON SPECIFICATION: Customer Service Team Leader, Customer Service Manager - Manufacturing A Customer Services professional from a manufacturing background with a proven track of success and experience in leading a team Good knowledge of SAP across sales and Distribution functions and the interaction with other modules is desirable Good understanding of Excel and Teams and Outlook Strong supervisory skills Experience and knowledge of best practice in "Customer Service" THE COMPANY: We are a European, market leading manufacturing group which supplies innovative window and door locking systems supplying direct to window and door manufacturers, through specification to architectural practices and building contractors as well as via established distributor and retail channels. We manufacture at 4 sites and distribute from a further 5 across Europe. We are at the forefront of innovation and our products offer clients the full spectrum of solutions. PROSPECTS: The opportunity to join, a brand leading name and Europe wide manufacturer The company has an active policy of promotion from within and offers the genuine opportunity to develop your career This position will be challenging but also tremendously rewarding. Coaching, mentoring and training are an integral part of the company's culture It is highly likely you will have worked in any of the following roles and/or markets: Customer Service Manager, Customer Care Manager, Internal Account Manager, Customer Relationship Manager, Internal Sales Manager, Sales Manager, Team Leader, Customer Services - Manufacturing, Doors, Windows, Locking Systems INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP17738, Wallace Hind Selection
Joining us as a Customer Assistant is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this is the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a differenceGet to know our in-store offers and schemes and promote them - the more info we can give our customersbe better.Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock roomsWork with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of What you'll need to have Full training is provided for this role, and we are looking for people who: Excel in a varied environment, working at paceCommunicate and listen effectivelyEnjoy working as part of a team, promoting a collaborative team dynamicKnow that the little things make the biggest difference for customer interactionsDesire to be a proud brand ambassador for Boots and help our customers find the best products for themIt would be great if you also haveExperience providing customer care and delivering great customer service but this is not essential. Our benefits Pension membership (PRSA)Partial paid maternity leaveDiscretionary annual bonusGenerous employee discountsFlexible benefits scheme including: health insurance, dental insurance, life assurance, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.As the heart of everything we do at Boots, it's with you, we can change for the better.To find out more about life and careers at Boots, click here. What's next If your application is successful, you will be invited to attend an in-store interview within the next 14 days.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.