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Job Title: Support Officer Contract Type: Fixed Term for up to 12 months Salary: £26,937 per annum Working Hours: 37.5 hours per week Working Pattern: week days 9am - 5 pm / 1pm to 9pm weekend 11am to 7pm, all members of staff do sleep in at least once a week, sleep in shift start 12pm closes office at 11 goes sleep and open office 8am next day till 1pm Location: OHG Bevatone House, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About you We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers' support needs can include psychosis, forensic and personality disorders. We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues. Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Knowledge, Skills and Experience Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. Experience of delivering structured support and risk management. Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents. Demonstrate initiative and confidence to make and act on decisions. Competent administrative and IT skills (to be able to produce reports and other communications) <div...
Key Responsibilities Provide high quality social work as part of a multi-professional team, acting, as required, as the lead professional for families caring for adolescents presenting with a range of needs including being victims/perpetrators of child sexual exploitation, young people affected or involved in serious youth violence and group offending, missing from home. Build the resilience of children, young people and their families by using evidenced based approaches to achieve sustained change. Use the direction, support and guidance of your line manager and the multiprofessional team to effectively manage the range of complexities of risk and ambiguity families present with. Establish rapport, build respectful relationships with children, young people, their families, obtaining and recording their views accurately Mobilise existing and potential support networks for children, young people and their families through effective and regular engagement and communication, working collaboratively and including their views and Page 3 of 7 contributions to assessments and plans made for children, young people and their families Undertake assessments of children, young people's circumstances, using observation and information gathered from a range of sources to provide evidence and analysis of children's needs leading to recommended levels of intervention and of service provision. Work with children, young people and their families in a range of settings, including their homes to undertake assessments and interventions aimed at building their resilience and improving outcomes. Take responsibility for making decisions about the tasks that need to be completed with families and at all times working in the families best interests and considering the impact of your involvement on children, young people and their families Use flexibility and creativity to engage adolescents and develop relationships of trust, bringing to the attention of your line manager any concerns relating to the quality of parenting or the safety and well-being of children and young people within their home, school or community environments. Effectively plan for change, involving relevant professionals and family members by clear on what needs to change, how the individual or family will be supported to achieve the change and how and when the plan will be monitored and reviewed, including the provision of regular feedback to families on progress towards agreed plans as they form and develop. What you need: QSW Status - including qualification, Social Work England registration and completed ASYE A minimum of 2 years' experience Right to work in the UK Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.