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Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £10.90. The suitable candidate will have previous customer service experience and have strong communication skills. Benefits and Package for a Customer Service Advisor: Salary: £10.90 per hour Hours: Monday - Friday, 10am - 7pm Contract: Temporary Location: Bristol City Centre Full training will be provided with continuous support week to week Option to provide support for your preferred sector or charities Key Responsibilities of a Customer Service Advisor: Conducting warm calls to both new and existing donors Ensuring all legal declarations and compliance is followed as per the guidelines Achieving the balance of campaign targets whilst ensuring the call is a positive experience for the supporter Updating databases and logging correspondence accurately Overcoming objectives to encourage cash commitment Key Skills of a Customer Service Advisor: Previous customer service experience is required Excellent communication skills and a strong telephone manner are essential Ability to work individually and as part of a team Exceptional organisation skills, and the ability to prioritise your workload will be required If you are interested in this position, please apply now! Red Recruitment (Business)
Customer Service Advisor Job Type: Full-time, Temporary to Permanent Start date: ASAP - 13th May Location: Avonmouth, Bristol, BS11. Potential for hybrid once fully trained Salary: £23,333 per annum (£11.58 per hour) plus performance-related bonus Are you passionate about delivering exceptional customer service and seeking a role with excellent career progression and training? If you have outstanding communication skills and are looking for a position with sociable working hours and the potential for hybrid working, this opportunity as a Customer Service Advisor could be the perfect fit for you. Join our client's award-winning contact centre team in a fun and friendly environment where your contribution is truly valued. Day to Day of the role: Handle a broad range of calls from customers, providing efficient and effective service. Engage with customers primarily via inbound calls, as well as through QMS, email, and webchat when necessary. Work collaboratively with other business areas to support our customers. Develop product knowledge to assist customers with technical queries. Stay informed about marketing and promotional activities. Accurately record all conversations and transactions on our in-house system. Address 1st line complaints and undertake additional customer service-related business activities. Required Skills & Qualifications: Excellent communication and problem-solving skills. Ability to learn new systems and processes quickly. A natural ability to build rapport and maintain collaborative relationships. A commitment to ongoing personal development and learning. Benefits: No weekend work with shift patterns available; hybrid working after training. Annual performance-related bonus of up to 3%. 25 days holiday plus your birthday off, with the option to earn additional holiday or a cash bonus based on attendance. Subsidised on-site canteen offering a variety of meals and drinks. Access to discounts and cashback from numerous retailers. Up to 60% off on a range of products. Option to purchase private healthcare at a subsidised rate. Continuous training and support through a comprehensive learning management system. To apply for this Customer Service Advisor role, please submit your CV detailing your customer service experience and why you are interested in joining our team.