In addition you will ensure the accuracy and currency of the membership database.
You will be the the go to person and serve as the primary point of contact for representatives and members, offering support and information regarding member-related inquiries and concerns.
You will facilitate new subscriptions and oversee activities aimed at maximising revenue streams like industry specific events.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
A health club based in Surbiton are looking for a switched on and organised Membership Consultant to join their growing team.
To ensure that the company continue to successfully retain all members through innovative campaigns whilst offering the very best level of service to the current membership base.