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Retail Deputy Manager 18 hours per week Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs) Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours that will set you apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays. Plus, your holiday allowance increases with long service. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!
PLEASE READ CAREFULLY - BASED IN NORWICH, NORFOLK - START IMMEDIATELY Your new company: My clients are now recruiting a Contract Manager to join the Facilities Management team on a PFI venture, to be responsible for the delivery of the contract, working with the Senior Contracts Manager to effectively manage relationships with the client and other key stakeholders in line with performance and contractual measures.You will ensure the full delivery of all contractual services to enable the client to conduct its business through an integrated FM solution.You will be responsible for managing a team of mobile/static workforce with an element of administration, and subcontractor management. Introduction to the projects/department: Norwich School BSF PFI consists of one secondary and five primary schools, locations surround the Norwich ring road with easy access. My client is committed to creating a workplace where everyone is empowered to achieve their career goals. People are at the heart of their business, using their skills and creativity to provide solutions and services for their clients and customers. They are only able to deliver the business goals because of the commitment and talent of their people working together for a common purpose.The wellbeing strategy has been designed based on employee feedback that mental, physical, and financial wellbeing are important to them. Key Tasks and Accountabilities: This will include dealing with the day-to-day service delivery, client, and key stakeholder's management in line with contract and/or contract portfolio KPI's and local performance indicators. You will plan, prioritise, and delegate workloads to achieve contract objectives, as well as support the production, maintain the contract sectional plan and key work objectives. It will be up to you to ensure all costs are monitored, and the contract operates within an agreed budget. You will be the first point of contact for the client and the on-site team, responsible for day-to-day operational performance of the contracts including statutory compliance, ensuring processes and procedures comply with SLAs and KPIs. As overall Quality Manager for the contract, the adherence to Kier's quality management system, IMS, needs to be a large focus of this role. As well as managing financial performance of the contracts, ensuring compliance with the budgets, P&Ls and lifecycle plans, as well as undertaking audits. Plan and prioritise workload to achieve service delivery in line with contract KPI/SLA's Maintain the appointment as the Quality Manager for the Contract Attend monthly financial contract review meetings. Responsible for financial performance of contract/s and maximise margin. To be responsible for the invoicing and payment process Development of strategies to fully maximise the benefits available from the utilisation of directly employed and subcontractors. Attendance at monthly meetings with both senior management and client Ensure all monthly reports and forms are completed and forwarded to appropriate departments and clients. Responsible for developing client relationships to ensure retention of contract and future opportunities. Overall responsibility for portfolio of contracts in relation to performance both financially and in line with contract requirements Manage a team of mobile/static workforce with an element of administration and subcontractor management. Ensure clear communication with workforce, customers, line management, office support staff, subcontractors, and third-party suppliers. Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and recorded. Responsibility to supply additional/remedial work as required in an efficient, profitable, and safe manner. Maintain and improve effective working relationships with colleagues, clients, customers, and work as part of a team. Overall responsibility for ensuring the auditing of records of all work carried out on plant and equipment within the site manuals both hard copies and electronic. To be part of a management out of hours rota liaising with clients, workforce, and subcontractors Identify compliance issues that require follow-up or investigation to ensure the rectification of such issues is completed to a satisfactory standard in the quickest time possible by collaborative working with the Operational Managers and Client. Champion the wellbeing of your teams and ensure that an inclusive workplace where diversity of thought, backgrounds and experience is actively encouraged and achieved. Any other duties as required. What you'll need to succeed: Relevant industry qualifications or equivalent UK standard Managing ISOH Certificate CSCS Card & Asbestos Awareness Fire Safety related qualifications, preferably IFSM approved or equivalent. Knowledge of Working at Height/IPAF/PASMA Knowledge of statutory requirements and current legislation Have in-depth knowledge and experience of building services, statutory regulations, and compliance. Good understanding of Health & Safety and Quality. Experience in the PFI Facilities Management sector. Experience of Benchmarking/Market Testing Strong management & conflict resolution skills Working knowledge of Payment Mechanisms Minor Works & Project Delivery Profit & Loss Responsibility Monthly Reporting & Presentations Hard & Soft Services What you'll get in return: Support from a well-established company. Be available to start immediately. Pay daily between £280 - £320 per hour. Work in a collaborative team. Pension And much more What you need to do now: Call Kim now on or email your updated CV now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk