To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
We are seeking a Tier 1 IT Service Desk Analyst to join the team in Walsall!
As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support.