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As Management Support and Office Manager you will be responsible for managing the office management tasks along with travel and event management support to all employees. Main Responsibilities: Arranging all travel requirements for the employees, including flights, hotels, trains, taxis etc within the budget guidelines Set up of employee accounts/hotel cards to support work related overnight stays Organising & coordinating sales meetings, conferences & customer events, as well as attending meetings where required Managing inbound and outbound courier of items to support activities Administrative support to teams, including but not limited to managing post, maintaining reports, sending correspondence, arranging presentations set up at the sales meeting etc. Managing booking/ calendar of the UK office meeting rooms and organizing room set up including equipment, refreshments, working lunches etc. Supporting Line Managers in maintaining and updating the required team charts by mapping sales territories by region. Maintaining and ordering of kitchen supplies Ensuring maintenance of office facilities by employees and managing communications as required Maintaining and ordering of stationery items including business cards Facilitating HR and Line managers in arranging delivery of IT equipment, office desk set ups and ordering of H&S related work equipment for new recruits and current members Main point of contact for day-to-day office related responsibilities, including attending visitors and receiving buzzer queries Initiative in organising social day/office engagement events like summer events, Christmas parties etc. Arranging vouchers, flowers, and gifts for employees for various occasions Other ad-hoc duties as required from time to time to support the teams. Be the First Aider and Fire Marshall representative. Training will be provided by the Company. Skills Required: Previous experience working in a similar role/environment Strong organisation and time management skills Strong analytical skills with attention to detail Good understanding of business processes and systems Good knowledge of Microsoft programs (Word, Excel, Outlook, PowerPoint and Outlook) Fluent in English with strong written and verbal communication skills Able to work as part of a fast moving and growing team Strong interpersonal skills to liaise with other people at different levels within the business Self-motivated and able to recognize new business opportunities Ability to work independently without direct supervision
Centre Manager High Wycombe- Leading Leisure/Hospitality Brand up to £45,000 basic OTE £60K Interviews are immediately available for a Centre Manager in High Wycombe, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry. The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer. As Centre Manager you will be offered a highly competitive basic salary of £45,000 a quarterly bonus and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000. Benefits include life assurance, enhanced pension plan, 5 weeks holiday, life assurance and a save as you earn scheme with significant opportunities for training and development and career advancement. We are keen to hear from candidates who can demonstrate: 5 years' experience as a hands-on General Manager working in a fast-paced £2m turnover leisure, hospitality or retail business. Evidence of optimising sales and performance of a business unit including a significant hospitality offering A passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues. An ability to create positive energy with a can-do attitude and a compassionate approach to leadership. Are commercially astute with extensive P and L and budgetary management experience. Who constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores. Can commit to working shifts and 3 weekends out of 4. Purpose of Role: Responsible for the overall performance of the centre and the team to deliver financial targets and service standards Create an environment for performance with fulfilment where our Team Members can perform to the best of their ability Coach and mentor the team using effective communication and role modelling leadership behaviours Contribute to the overall performance of the region; promoting innovation, best practice and effective communication Main Duties & Responsibilities Financial & Commercial - Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the business Manage all controllable costs to deliver Management Profit for the centre. Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgets Operations Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirements Manage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security and legal obligations Ensure preventative maintenance program is in place and being followed by the centre technical team Service Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service Exceed Customer expectations to deliver an exceptional value for money experience Encourage engagement between the Customers and the Team Members to create a fun and friendly environment Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team Team Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers Interviews are immediately availableTop of Form