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We have an exciting new role to join a leading Property Asset Management company as an Operations Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other. Organisational and Leadership Oversees the practical management of the office, space and budget, to enable office wide collaboration. Encourages and champions cross departmental relations and opportunities for collaboration. Drives and coordinates process improvement. Provide proactive line management of the Operations Assistant to enable them to fulfil their role effectively and develop their skills and experience. Office Management and Executive Support Responsible for maintaining company policies and procedures, including the Style Guide. Leading on internal communications, including company news updates, ownership of staff meetings, etc. Work with the EA to the Chairman to ensure the Company's calendar of meetings is effectively maintained and administered. Providing board reports, agendas, meeting packs/pre reads and accurate minutes when required. Coordinating annual company documents and obtaining signatures. Works with IT Manager to design and communicate an ICT strategy which is compliant and effective to meet current and future business needs, whilst enhancing user experience. Provide cover for the EA to the Chairman as required. Assisting with presentations, research and projects when required. Design, organize, and host company socials and events. HR/People/Wellbeing Oversee the recruitment processes with the relevant manager; select the appropriate recruitment agency, negotiate fees, provide introductions, assist with interview format, and job description templates, schedule interviews, develop candidate assessment forms, etc. Be first point of contact for any team member concerns, referring to relevant support as necessary, and managing the company's EAP. Manage all HR paperwork and personal records; ensuring they are up to date and maintained in accordance with GDPR. Including: Preparing contracts and administering benefits Owning, developing, and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience. Administer and supporting line managers with the appraisal process. Coordinates training when required and deals with any performance concerns in a timely fashion, with clear timescales and expectations for improvement. Managing relevant areas of SharePoint including personnel & confidential and HR Responsible for the Company Handbook, ensure it is up to date and helpful to all employees and includes all statutory information in line with developments with employment law. Manage the HR Portal; add new joiners, upload relevant paperwork, ensure sick leave, absence and hybrid working is recorded etc. Compliance Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval. Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers. Responsible for Company secretariat duties including ensuring compliance with Companies House legal procedures, managing the Directors register and filing annual returns. Leadership Providing inspirational leadership to the team, ensuring that the company's vision, values and objectives are clearly communicated and understood. Leading on internal communications, including company news updates, ownership of staff meetings etc. The person In order to be considered for this role, the right candidate will need to demonstrate: At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills, you will be the go to person, develop a vibrant culture but have the gravitas to push back when required
Job Title: Property Management Officer Salary: £23,205 to £24,000 Location: Solihull Hours: Monday to Friday, 8.30am to 5.00pm (one hour for lunch) Hybrid working is available for all employees and can be tailored to suit the individual. Description: Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment? A well-established financial services Business with Platinum Investors in People accreditation are looking for a Property Management Officer to join their Property Management team. In this role as a Property Management Officer you will manage properties on behalf of the appointed LPA receiver of rent in order to minimise losses. You will be communicating with tenants, managing agents and authorised third parties. Ideally you will possess excellent organisation and communication skills, and previous experience in property management would really be advantageous. This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover. Key Duties: Careful and detailed analysis of valuations, rental value, actual and anticipated costs, tenant / property profiles and relevant mortgage account data to ensure the correct property strategy is recommended Manage own caseload, ensuring service level agreements, KPIs and the receiver's objectives are achieved Proactively manage caseload costs through the monitoring and control of property / tenant related expenditure Proactively monitor tenant arrears and sales and lettings activity Identify and assist with the development and delivery of processes, procedures and training Assist with ensuring the necessary quality controls exist within the team and service standards are adhered to Handling and monitoring maintenance issues with the use of appointed third party contractors Key Skills/Experience Required: Good customer service and excellent communications skills are essential Previous experience in the Receivership of Rent process is preferred but not essential Be capable of organising, prioritising and completing tasks within set timeframes Excellent written and verbal communication skills A good understanding of how to communicate with customers experiencing personal or financial difficulties Ability to make rational judgements from available information and analysis Ability to challenge business policies, processes and procedures in a constructive and effective manner Computer literate with good knowledge Microsoft Office applications In return for your hard work, you will earn a salary of between £23,205 and £24,000 plus excellent benefits. For more information, or to apply for this vacancy, please get in touch. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.