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CLEANING MANAGER General Purpose Main Job Tasks and Responsibilities Maintain client satisfaction and effective service provision to the contract matching client expectations & setting standards. Review staff performance and development Provide line management responsibility for all aspects of Health & Safety Ensure regular client contact is maintained by client meetings and progress reports to discuss issues and agree solutions promptly Hold regular team briefings to appraise personnel issues and development on site and within the company Liaise regularly with Human Resources on all recruitment issues and ensure up to date information about vacancies is readily available Key Competencies Strong client awareness and customer focus Safety Management - understanding Health & Safety reporting and recording Understanding of cleaning compliance & legislation with in-depth COSHH knowledge Understanding waste management Implement operational plans effectively using appropriate resources to meet SLA's Good Communication skills Staff inductions training and appraisals Adaptability Teamwork and collaboration Monitor and manage stock levels of cleaning consumables and any other stock required on site Ensure staff are checking equipment for faults and notifying the correct person Cover for other team members as required or staff absence situations To carry out other reasonable duties as directed by the Client or Operations Director