Posted by April Faith Recruitment Ltd • £48K/yr to £55K/yr
Respect and a sense of value for each individual are core to their mission.
Our client is a newly established children's care service dedicated to providing high-quality residential care for children and young people from challenging backgrounds.
Built on the foundation of creating a safe, nurturing, and supportive home-like environment where small groups of children can receive individualised care designed to empower each child to thrive and achieve positive outcomes.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.