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We'd like you to join us as a Registered Manager at our service Bobbins in Wiltshire ( Swindon) . Bobbins is a residential service for adults with learning or physical disabilities. We encourage richer lives, personal development and community integration. We're committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible What you'll be working: Full Time hours 37.5 hours per week. What you'll be doing: The Registered Manager will be responsible as a site leader: with overall responsibility for the management and development of the service on a 24-hour basis. The Service Manager is responsible for the efficient deployment of resources used within the unit and will be the registered manager for the service under the appropriate regulator (where required). To work independently with responsibility for all aspects of running the service, ensuring colleagues empower the people we support To lead a valued team maximising the potential of the individuals within it To be responsible for budgetary management (income and expenditure) To be responsible for the day-to-day housekeeping of the property including infection prevention and control the services and facilities To manage and supervise the senior management team, ensuring that appropriate management arrangements are in place at the unit at all times, including out of hours on-call To be responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, and that all notifications to the relevant regulatory body, Safeguarding Authority or other agencies are made as required and in a timely fashion. To be responsible for ensuring that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard To be responsible for the overall recruitment and retention; supervision/appraisal and development of all colleagues on a day-to-day basis To ensure resources available over the 24-hour period, are sufficient, as regards number, qualification, training, experience, gender mix and skill mix where appropriate Be responsible for attaining and maintaining full bed occupancy, through appropriate commissioner relationships, marketing and referral processing, according to company guidelines and policies To ensure all people we support and colleagues are safeguarded and any concerns are raised appropriately Care Notes are the responsibility of all managers, ensuring colleagues are aware of the needs of those all people we support all notes must be formulated, implemented, reviewed, and audited on a regular basis and in line with policy. Ensure systems are in place to monitor and record that all staff are subject to the required employment checks including maintaining their professional registration (where appropriate) in accordance with company policy Act as a role model of the company behaviours and culture and be an ambassador for ACG both internally and externally. Be aware of updated policies and guidelines both internally and externally and take action as appropriate. Ensuring all clinical and managerial reports are produced to a high standard and within designated time frames. Ensuring all regulatory body/commissioner reports are responded to in a timely and appropriate manner. Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and other persons who may be affected by our acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare. All colleagues have a contractual obligation to complete all statutory and mandatory training, whether it be delivered face-to-face or via e-learning, deemed relevant to their role. What you'll have: Experience of the health and/or care sector Previous experience of managing a team Demonstrable experience of coaching and developing colleagues Experience of working in a fast paced environment Regulatory experience Good Leadership skills Independent and self-motivated Good understanding of the relevant regulatory framework,regulations and legislation Strong person focused attitude Excellent analytical and budgetary skills Good organisational skills with the ability to prioritise as appropriate The ability to influence and advise at all levels Strong commercial acumen Experience of management of colleagues Good understanding of safeguarding. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Professional Indemnity Insurance Fees met (Medical recruitment only) Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ......and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
ROLE OVERVIEW Role: Property Manager Reporting to: Deputy Head of Region COMPANY OVERVIEW At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service. ROLE RESPONSIBILITIES The Property Manager is responsible for the day to day management and client relationship of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working with a variety of different clients (freeholders, RMCs, RTMs). The role of the Property Manager is varied, the list of expected (but not limited) responsibilities are listed below and additional tasks may be added at any time. Managing and exercising full control of service charge expenditure, overseeing the financial health of the development, and taking the appropriate action if needed and ensuring that expenditure remains within budget. Preparing service charge budgets for current developments and assist in the preparation of budgets for new business. Working with the Facilities Management Team to secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance. Advising and guiding property management colleagues in respect of issues that may arise in connection with the recovery of service charge and ground rent arrears. Managing service provision to Landlords, Management Companies and Leaseholders. Exercising judgment on a daily basis in respect of maintenance requirements, always ensuring the availability of funds before works are committed. Acting as primary point of contact for clients and leaseholders in respect of all services to developments in management. Ensuring insurance cover is in place on all developments working closely with the Insurance Team Organising and attend meetings to represent the business where necessary, including chairing Annual General Meetings, presenting budgets and annual expenditure together with handling any matters raised by Leaseholders. Follow up on compliance and H&S report or servicing received, ensuring communication with client and instructions being obtained for relevant remediation. Visiting all sites on a regular basis and no less than quarterly, ensuring that a proactive management and maintenance service is delivered. Effectively resolving management problems or disputes in accordance with legal obligations and with specific reference to the appropriate lease. Liaising with the Facilities Management Team concerning the need for cyclical and planned maintenance always ensuring that funds are available before works are committed. Interpreting, managing, and enforcing Management agreements/leases with Landlords, Management Companies and Leaseholders to ensure that all parties understand and comply with their obligations. Preparing and issuing section 20 consultation documents and ensure that statutory requirements in respect of consultation on major works etc. are complied with. Seeking and ensuring that all management services are contracted and operational at the point of handover/commencement of Management Agreements. Attending legal proceedings (including court and FT action) in respect of debt recovery/breach of lease actions. To advise clients when required on the need for a CAPEX or PPM schedules Running company meetings, such as AGM's or EGM's To advise clients in terms of legal and good practice requirements, and when they need to seek further professional advice Working with and helping to and develop and disseminate good practice to the wider property management team. Ensuring that the Group's Health and Safety Policy is adhered to in respect of the Company's responsibilities to management companies, leaseholders, and site staff. Annually reviewing client management agreements and ensure a current agreement is in place for all developments. Liaising with relevant Departments regarding assignments and sales. Attending relevant seminars, courses and workshops as requested. Contributing to the identification and development of new business opportunities, participating in promotional meetings and negotiations. Undertaking any other reasonable duties commensurate to the role.
Job Title: Property Manager Contract: Full time & Permanent Location: Agile / Yorkshire (Leeds, Bradford, Huddersfield, Doncaster, Sheffield) £Competitive Salary £4,320 car allowance, mileage excellent benefits! Residential Management Group is a market leading Managing Agent with superb systems, robust processes, and specialist back-office support departments, so when you join us as a Property Manager, you're equipped with the best support to deliver a property management service that is second to none. At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. You'll be working alongside a great team of property management professionals, led by a highly experienced senior management team. We have a great career opportunity to join an organically growing market leading managing agent whether you're a Property Manager or an Assistant Property Manager with experience in block and estate management. What will you be doing? Proactively manage, retain and grow a portfolio of properties through the provision of excellent customer service, relationship building and knowledge of industry norms and legislation with regards to effective property management to ensure RMG's compliance and the Health & Safety of customers residing at these properties. An Agile Property Manager, you'll be conveniently located to visit your developments across Yorkshire (Leeds, Bradford, Huddersfield, Doncaster, Sheffield) and join team working days at our Leeds office once every two to four weeks. You will manage a mixed residential portfolio offering variety and challenge, working closely with developers managing large estates with phased handovers, and RMC directors managing blocks of all sizes. Monitor the services in line with the service level agreement with contractors and the terms of the lease, changing providers were required. Construct the appropriate budget, in line with broad principles to provide the key services for the customers Monitor the collection of service charge to ensure the appropriate work can be funded and that credit control services are utilised when required. Manage any conflict where debtors are present due to PM performance. Respond to all referrals from the customer service teams for action within 48 hours of receipt Manage and carry out the meetings with the RMC Directors, Residents association, developers etc in line with the service level agreement and statutory requirements. This should be an opportunity to promote the services of RMG, outline work to date and agree requirements for the site in the next period in addition to outlining the financial details. Support the Sales team by attending meeting with prospective new clients to promote our services and liaise closely at the hand-over of new business. Ensure fully aware of Compliance, Health & Safety and M & E requirements of Residential Management and the sites they manage are fully compliant. For example, ensure that full insurance details are maintained on the appropriate systems. Thorough knowledge of the risks associated with the work of the area under management and responsible for the exercise of effective control through the monitoring of Key Risk Indicators. Able to identify new risks emerging and responsible for staff awareness of risks and the mechanism for reporting new risks and/or incidents which could bring detriment to the business, members of staff or to customers. Maintain key relationships required to manage the sites both internally and externally. For example, Finance support to produce accounts to the site, sales teams to manage customer expectations and reduce referrals to the customer support team. Fully aware of all associated documents, and legal framework to carry out meetings, and perform core duties in residential property management. What are we looking for? A good understanding of the accounts required and the accounting processes. Produce annual budgets for the portfolio and agree with clients. Regularly review the financial position of each property in particular expenditure vs. budget etc. Interpretation of the lease is key; ensure the team are working within the terms of the lease at all times. Possess an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures. Ensure that all internal and external service levels are being adhered to and any potential problems with these are communicated at the earliest opportunity. A valid driving licence and access to a vehicle Preferred Working towards IRPM qualifications Capable of managing estate only blocks without supervision What do we offer? You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. Car allowance of £4320 per annum, plus mileage 25 days holiday plus Bank Holidays and enjoy your Birthday off, on us! Ability to accrue additional holidays (subject to criteria) Life Assurance - 4 x basic salary Generous pension scheme with contributions matched up to 7% Free Healthcare Cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges and more - all to a generous fixed amount, plus 24/7 access to remote GP Services Access to a whole host of discounts on gyms, retail, groceries, leisure, electronics and so much more! Employee Referral scheme with rewards up to £1,000 per referral Free and confidential access to Employee Assistance Programme Monthly employee wellbeing initiatives Corporate Social Responsibility events throughout the year Two paid volunteer days per year On-site parking available Hybrid / flexible working Company Equipment to support your remote working - mobile phone, laptop etc We really like to support our employees to develop in their career, so we provide Sponsorship for study and professional qualifications such as IRPM, AAT, CIMA, ACCA and give up to 5 study days. We'll also pay your annual professional subscriptions. Exclusive access to MSc. Property Management & Investment - De Montfort University, should you wish to continue your professional education further. And more... Apply now to take the next step in your Property Management career.