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We are currently seeking an Office Administrator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Administrator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail-oriented and customer-focused Office Administrator to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience. Key Responsibilities: You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns. Coordinate installation teams, trades, and customers to ensure smooth project execution. Monitor and track appointment schedules and installation plans to ensure deadlines are met. Maintain accurate records project details related to installations. Resolve operational issues efficiently to minimise disruptions. Process purchase orders and reconcile invoices. Key Skills: Excellent communication and interpersonal skills. Strong organisational abilities with a keen attention to detail. Ability to manage multiple tasks and prioritise effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Familiarity with customer relationship management (CRM) software is advantageous. Benefit Package: Competitive salary 31 days holiday, increasing to 33 days after 2 year of service Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies Paid time off to volunteer Generous Employee Product Purchase Discount Scheme Opportunities for career growth and development. Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Job Title: Customer order processor Location: Worsley Salary: £14.45ph Type: Full time / temporary until October 24, likely to extend to early 2025 Working Hours: 37.5 hours a week hybrid after training. ASAP START DATE AVAILABLE! Your role within this organisation will be to provide a first-class telephony service to our Homecare customers, patients and clinicians. You will be responsible for placing orders, dealing with queries and managing any equipment issues. You will be polite, courteous, and empathetic to patients and their situations and will ensure you work efficiently and effectively using the different systems that are in place. You will need to work to tight deadlines and work accurately whilst adhering to KPIs that are in line with our business strategy. Within this role you will report to the Homecare Team Leaders. Key responsibilities To be the primary point of contact for all NHS personnel and patients To receive telephone orders from NHS personnel including GPs and Respiratory Specialists in a professional and knowledgeable manner You will be required to handle emergency calls from patients relating to the nonoperation of their oxygen equipment. You will offer the appropriate equipment advice and aim to resolve these calls at the initial point of contact You will handle difficult and sometimes emotional telephone calls from patients who are possibly hard of hearing, frail and confused. Key stakeholders and interactions Patients and Patient Next of Kin NHS Personnel including GPs and Respiratory Nurses Homecare Operations Team Person specification (knowledge, skills, and experience) You have the passion to deliver exceptional service for patients and Healthcare professionals Be computer literate and be able to operate the specially designed SAP system You must be proficient in Microsoft Word for correspondence and Excel for data manipulation Excellent time management and prioritisation skills Further you have the ability to work within strict time constraints and under pressure, as well as strong Communication/Interpersonal skills Proven accuracy and efficiency in processing data You must have a high level of personal integrity If you are interested, please respond with your updated CV.