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Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a First Line Support Key Responsibilities: Provide first/second line technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Windows. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!
Area Sales Manager - Wood Repair Resins and Fillers Job Title: Specification Account Manager - Wood Repair Resins and Fillers Industry Sector: Quantity Surveyors, Architects, Specifiers, Heritage Companies, Property Management Companies, Local Authorities, Housing Associations, Joinery Sub-Contractors, Painting & Decorating Merchants and General Builders Merchants Area to be covered: Midlands Remuneration: £40,000-£44,000 10% Bonus Benefits: Fully expensed Hybrid Car & Full Benefits The role of the Specification Sales Manager - Painting & Decorating will involve: Field sales position, selling a range of epoxy resins and fillers for wood repair 40% of your time winning specifications with predominantly quantity surveyors and architects and other specifiers within local authorities, Heritage companies and property management organisations 30% stimulating demand for product with main contractors and specialist joinery and timber sub-contractors 20% of your time managing relationships with paint manufacturers and conducting project visits and doing all associated admin 10% of time managing relationships with circa 70 painting & decorating merchants (quarterly visits only) Inheriting an area with a turnover of circa £750,000, performing on budget Tasked with growing the area by 20% next year Initially 70% new business development, 30% account management, although this will change to 80% account management over time as all won projects are retained Working in a "buddy system" with a Technical Account Manager who will be responsible for all site inspections, site surveys and training for customers Project sizes up to £30,000, with an average order value of circa £10,000-£20,000 Social media/ LinkedIn savvy The ideal applicant will be a Specification Sales Manager - Painting & Decorating with: Field sales experience within the building products/ construction industry (ideally 2 years) Must have sold to contractors /or specifiers and understand the specification sales process Ideally sold associated products such as resins, fillers, grouts, adhesives, coatings, paints or other timber/ joinery associated products Selling one manufactured range of products (not from a merchant background) Ideally with contacts within quantity surveyors, architects, local authorities, heritage companies or property management organisations Ability to communicate and build relationships with main contractors or sub-contractors such as joinery/ timber contractors Outgoing, empathetic and tonnes of charisma Team player, comfortable working in a "buddy system" The Company: Established 30 years £4m turnover 12 employees Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, with an enviable reputation in the marketplace. We pride ourselves on surpassing client and candidate expectations again and again. Our core focus is within the building materials arena, and includes sectors such as: epoxy, resins, fillers, grouts, windows, timber, architectural paint, remedial work, adhesives, local authorities, architects, main contractors, social housing, housing associations, joinery sub-contractors, quantity surveyors, specifiers, heritage companies, property management companies, housing associations, painting & decorating merchants and general builders merchants