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Glenelly Infrastructure Solutions has an exciting opportunity for a talented Office Administrator - to join our Power & Civils Distribution business based in Hemel Hempstead. The Office Administrator role will contribute to the smooth delivery of our work and projects by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: Handling email and telephone enquiries and taking the relevant details Preparing work packs and information for the site workers Dealing with customer queries and scheduling work appointments. Producing reports and documents as required Taking, inputting and submitting the workforce timesheets as required Updating information files, registers and systems. Person Specification: Experience with a range of software including strong Microsoft Office skills, Word, Excel. Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. Good communication skills and excellent time management skills Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20,000 - 25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.
Job Title: QA Tester (Manual) Location: Hemel Hempstead (UK Remote) Contract Type: Permanent, Full Time Salary: Competitive annual salary plus bonus and benefits About the Role: Are you a QA tester looking for a new and exciting role? Join Haven, one of the UK's best loved holiday brands. We are looking for a manual tester to join our digital department, where you will learn, develop, and become an expert in our Plot system. You'll be pivotal in supporting our Teams at any one of our fabulous holiday parks, ensuring that both holidaymakers and owners have the best possible experience. As part of the Plot Team in Digital, you'll be joining a vibrant and supportive environment. We're looking for someone who embodies our 'bright and breezy' culture, driven by a commitment to provide a first-class service. Our team is dedicated to delivering an effortless experience for our guests and owners, making their stay memorable. Responsibilities: - Create and execute test cases for the next set of Plot Project developments, based on approved technical specifications. - Perform thorough testing within agreed timescales for planned Go Live dates, ensuring meticulous documentation of all test cases and outcomes. - Prepare for Go Live events by drafting checklists and ensuring all necessary data setups are complete. - Provide post-go-live support and feedback to software developers to ensure continuous improvement of our systems. What We'd Like You to Bring: - A keen eye for detail and a results-oriented approach. - Self-motivation and a strong desire to learn and progress within the company. - Excellent problem-solving skills with a clear and analytical approach. - Ability to build strong working relationships and communicate effectively within the team. - Experience with SQL and software development release lifecycles is desirable, though training will be provided. - Proficiency in Microsoft Office and strong administrative skills. What's In It For You? - Holiday allowance that rises with service, plus a Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
Park Engineer (Field Network Engineer) Field Based (Up to 5 days onsite per week) Competitive Annual Salary Bonus and Benefits About the role: Our Park Engineers (AKA Field Network Engineers) play a crucial role in keeping things connected. Whether splicing fibre or installing Cat5 cables, the need to maintain a strong and reliable network is pivotal as it helps to keep our guests and team happy. If you enjoy solving networking issues, if you want a job with a wide range of opportunities and freedom, if pulling cable and terminating connections is your thing, then this job could be for you. Your Opportunity: In this role, you will: Provide field-based, technical support to any one of our UK based parks Support installation and certification of both fibre and copper structured cabling, including internal Cat5, external Cat5, 1308, 1128, multimode fibre and singlemode fibre. Provide maintain and troubleshooting of network issues (Both copper and fibre) Provide excellent customer service to our parks with a friendly can-do attitude Ensure all work complies with Haven's health and safety standards. Collaborate closely with technology teams, park general managers, and third-party service providers to meet project goals. Provide desk-side technical support on end-user computing (EUC), communications, and EPOS devices. What we'd like you to bring: The skills and experience we'd like to see from you: Professional communication skills with a desire to put the customer first. A broad technical background, with experience in both copper and fibre installation, maintenance and troubleshooting Strong understanding of IT infrastructure and network principles, preferably within a leisure/hospitality context. A valid driving license. Desirable: IPAF certification for powered access platforms PASMA certification for working at height First aid practitioner Experience of working with EPOS equipment Experience of working with building / architectural drawings or plans Use of Fluke DTX/DSX equipment and proficient in producing test reports What's In It For You? - Holiday allowance that rises with service, plus a Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
MI / Problem Manager Location: Hybrid (Hemel Hempstead-based with a 10% office / 90% remote working split) Competitive Salary Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK holiday market and our Technology Services team is at the forefront of delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI / Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health and stability. Your Opportunity: As an MI / Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability of our technology services. This role combines technical expertise, analytical skills, and effective communication to address and prevent recurring issues, ensuring the stability of Haven's technology environment. What We'd Like You to Bring: Key Responsibilities: - Proactively identify potential problems through trend analysis, incident reviews, and monitoring system performance. - Conduct thorough root cause analysis for identified problems to understand underlying issues. - Maintain a comprehensive problem management database, documenting all identified problems, their root causes, and resolution steps. - Prioritise problems based on their impact on business operations and services. - Work on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: - Understanding of IT and park infrastructure, including hardware, software, networks, and servers. - Familiarity with various operating systems (Windows, Linux, Unix) and their configurations. - Knowledge of IT security principles, incident management, and change management. - Ability to analyse data, trends, patterns, and correlations to identify potential problems. - Strong communication skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. - Basic project management skills, prior experience in incident management, and conducting root cause analysis. - Practical experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: - Conflict management and negotiation skills. - Understanding of a wide range of technology architectures and operations, including public cloud. - Experience in major incident management in cloud environments and security incident management. What's In It For You? - Holiday allowance that rises with service, plus a Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
Finance Business Partner Commercial Hemel Hempstead (Hybrid) Annual Salary Bonus and Benefits Haven is searching for a Finance Business Partner with a commercial finance focus. This role involves providing financial analysis and strategic guidance to the Haven Commercial team and operators to achieve trading objectives and profit targets. Responsibilities include reviewing Haven Fleet operations, translating plans into financial metrics, and supporting decision-making. Additionally, you'll have 1 direct report. This is a full-time, permanent position based at our Head Office in Hemel Hempstead, with an expectation of three days per week onsite and the remainder working remotely. Your Opportunity: To learn, develop and become an expert in a key area of the business by: - Analysing and comprehending end-to-end financials for revenue streams, including site fee income, caravan sales, holidays, and other trading initiatives. - Understanding and analysing relevant KPIs and metrics to provide comprehensive insights for top-line performance. - Providing guidance and input into decision-making based on gained insights, ensuring clear communication of financial metrics to stakeholders. - Fostering a risk-intelligent culture by appropriately challenging the business and identifying issues. - Understanding financial statement components and Fleet management processes to assess financial position effectively. - Assimilating diverse datasets and communicate Fleet position and impact on business objectives clearly. - Hosting business reviews and provide insights for managing financial and operational risks and opportunities. - Collaborating with stakeholders to develop annual budgets aligned with business strategy. - Monitoring financial performance against budgets and forecasts continuously. - Providing financial expertise for strategic initiatives, identifying and addressing potential risks or opportunities. - Providing input into periodic reporting and attend meetings to meet stakeholder requirements and provide insights to senior management. What we'd like you to bring: - Strong grasp of accounting principles and their impact on operations. - Ability to analyse operational decisions' financial effects. - Knowledge of accounting standards, tax, and compliance. - Familiarity with diverse business operations and revenue streams. - Effective collaboration with stakeholders. - Excellent communication skills for conveying complex financial information. - Proficiency in data analysis tools and time management. - Aptitude for identifying value-creating opportunities. - Post Qualified experience within a Professional Accounting/Finance qualification such as CIMA, ACCA or ACA - Experience in cross-functional teamwork and leadership. - Ability to develop and implement strategic financial plans aligned with business objectives. - Initiative, integrity, and engagement to ensure financial compliance and culture. What's In It For You? - Holiday allowance that rises with service, plus a Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .