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About the role As a Pharmacist with us you'll be providing excellent customer and patient care, it's more than dispensing medicine, it's listening and providing your expert advice and reassurance. Your main areas of responsibility will be: Delivering the pharmacy strategy through providing expert care and adviceAccountable for legal and ethical decisions in the pharmacyBuilding the pharmacy capability of store teamsConducting continual review through audit, observations and risk assessment to ensure customer and patient safety is paramountDelivering a range of professional pharmacy services What you'll need to have To be successful in this role you will have a professional, caring character and a true desire to help us change for the better. In addition you will: Be registered with relevant pharmacy regulator (GPhC, PSNI, PSI)Demonstrate high levels of professional expertise and be widely respected by stakeholders, peers, patients, customers and external local professionalsHave a passion for community pharmacy and providing the best care for our customers.Be collaborative with a team-centred approachHave excellent knowledge of pharmacy operations and provisions of national and local servicesBe a great communicator; able to put people at ease and effectively meet the varied needs of our customers and patients Our benefits Boots Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous employee discountsAccess to a range of learning and development resources and programmesReimbursement of GPHC/GOC fees in fullContribution towards RPS feesProfessional indemnity insurance with the option of selecting further free cover if you also work in Primary Care settings up to 3 days per week (subject to terms). We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who can change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If successful on application, a member of the recruitment team will be in touch to find a time to discuss your application.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.You will complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We have an excellent opportunity to join our teams in the Coventry area which also covers the surrounding areas of Nuneaton, Daventry and Rugby, We have contracts available for both store based and relief. For further information please contact Alex Newton on or
Overview Job title: Customer Service Advisor Mon-Fri 9-5 Temporary role - ongoing £11.78 ph Coleshill, Birmingham On site parking Is customer service at the heart of what you do? See yourself as an excellent problem solver? Pride yourself on delivering great service? If so this is the role for you. As a Customer Service Advisor you will be tasked with providing a professional, high quality and customer focused service ensuring all internal and external contacts are answered politely and promptly within the agreed service standards. Within this role you will liaise with customers via phone calls, emails, voice-mails, texts across a broad range of topics. To deliver customer service excellence. Politely and professionally answering all calls, emails, voice-mails and texts offered within agreed timescales and service standards. Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible. Efficiently handle the peaks and troughs in workload associated with all housing related enquiries. Accurately input information into computer systems. Consistently deliver an excellent customer service within focused targets as specified. To challenge existing procedures to help develop better working practices and improve service delivery to customers. Share knowledge and work collaboratively to improve personal and team performance To complete all outbound activities in line with team objectives Operate within relevant company policies Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager. About you? Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics) Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Knowledge of housing management and services. (desirable) Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.