As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.
Key responsibilities of a Global IT Service Desk Team Leader
Controlling scheduling and workload through the management of the team's ticketing queue.
Providing 1st line technical support to clients, troubleshooting their issues over the phone and via email.
General
Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for a 1st Line Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients.
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK.
Join us to make a difference and be part of our dedicated team.
We're seeking individuals to join our team at Whistl Gateshead's contact centre.
As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism.
Providing 2nd line technical support to clients, troubleshooting their issues over the phone and via email.
General
Expansion to date has been achieved through a combination of organic growth and strategic acquisitions and to continue this trajectory they are recruiting for a 2nd Line Support Engineer to join their team who will be responsible for delivering a first-class support service to their clients.
My client is a rapidly growing SME business who provide SaaS software solutions to organisations across the UK.