Urgent contract role for a technologist who has experience of working in multiple support environments, including Service Desk, Application Support and Database management.
Shifts, 5pm - 10pm Monday - Friday (full day rate) full Weekend shift on an alternate rota (at least 1 or 2 a month).
Outside of IR35 - £200 - £250 p/d for initially 3 months (this has scope for huge extensions).
We are delighted to be working with a versatile business whose main aim is to combat supply chain issues within manufacturing & engineering businesses.
The software that they provide is integrated to the existing ERP/MRP system and helps create supply chain intelligence, which will aim to improve the quality, delivery, and cost performance of suppliers.
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician.
In this role, you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support.
Having recently entered an exciting phase of growth this is a brilliant time to be joining the business.
In the role of Technical Support Specialist, you will wield considerable influence, ensuring the seamless operation of our systems and providing resolution to technical inquiries from our valued clientele.
As we continue to expand our global Customer Success and Service team, we are seeking technically adept individuals based in the UK or Germany to join our ranks.
DIGITEC stands at the forefront as a specialist provider of B2B Financial Markets software solutions, with a growing emphasis on SaaS solutions.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
As an IT Support Specialist, you will be responsible for providing efficient and professional assistance to all employees of the company regarding IT-related issues and enquiries.
You will be the first point of contact for technical support, ensuring smooth operation of IT systems.
The position will be based in Harwich but will also provide support across our other UK sites (in Surrey and Cheshire).