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Technical Support Consultant location: Didcot, fully remote but may require some site visits Pay rate: £45,000-£50,000p/a Hours: Standard office hours Our client have an exciting position available for a full-time Technical Support Consultant based Mandatory Requirements 3 years Oracle PLSQL experience Database development and design experience Logical and analytical problem-solving skills Customer service focussed, with ability to communicate complex issues in clear and concise language to our clients 1 years Microsoft .Net development experience VB.net or C#, Web services and XML. Knowledge/Understanding of ERP, Accounts Receivables or Credit Management Ability to clearly document processes and technical subject manner and ability to liaise with technical and business colleagues Confident and professional telephone manner Role Responsibilities As a Technical Support Consultant you will be working within our support and development environment working closely with our Operations Director You will be responding to incoming emails/calls and investigating and resolving reported issues using your application and database skills Developing new procedures/packages in PLSQL to enhance our customers usage experience You will work closely with our Product Director, to translate new product requirements to technical specifications for our development team You may be required to undertake small development changes using your Microsoft .NET skills Company The client are a UK based developer of specialist Dispute Management and Cash Collections software. They have been successfully implementing systems for over 24 years and have delivered significant benefits for our portfolio of clients, which includes many blue-chip household names. Our core software is developed in Appeon PowerBuilder and Microsoft .NET and runs on an Oracle or Tibero database. Why should you apply? The chance to join a stable and mature company To become part of a hardworking, dedicated small team To be a proactive member of a company who are solely focused on customer satisfaction 23 days holiday annually Death in service cover Full training on our highly competitive Credit Management software will be provided if you have the skills for the role please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
We're in search of a First Line Technical Support Consultant to join a well-established Managed Service Provider in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you'll be responsible for delivering first-line technical support within predefined SLAs. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments. Requirements: Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP) Experience working with network technologies (Firewall, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) Experience in Storage Solutions (NAS, SharePoint) Desirables: Full driving licence Experience working within an MSP This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed. Please be aware that our client cannot provide sponsorship for this role.
We're in search of a Second Line Technical Support Consultant to join a well-established Managed Service Provider (MSP) in West Sussex. If you're someone who thrives on assisting clients both locally and internationally, and you're eager to become part of a dynamic service desk team, we want to hear from you. In this role, you'll be responsible for delivering first-line technical support within predefined SLAs. The ideal candidate will bring strong customer service and communication skills to the table, along with the ability to excel both independently and collaboratively in fast-paced environments. Requirements: 4 years of experience in a technical support role, with over 3 years of experience spefically within a MSP environment Experience working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP) Experience working with network technologies (Firewall, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) Experience in Storage Solutions (NAS, SharePoint) Experience with RMM Management Experience with PSA Management Experience with Document Management Systems Desirables: - Full driving licence This position necessitates full-time presence in the office, with a commitment of 5 days per week, alongside occasional client visits. Additionally, there's the opportunity for paid overtime if needed. Please be aware that our client cannot provide sponsorship for this role.