Our client in Cambridge is looking for a Technical Support Engineer to support their in house application.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.
Murray Myers Recruitment is currently collaborating with a renowned company in their pursuit of a diligent Technical Support Specialist for their Customer Service and After Sales Support Department.
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician.
In this role, you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support.
Having recently entered an exciting phase of growth this is a brilliant time to be joining the business.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.
To provide specialist support for military applications, land and sea based.
I am looking for a Technical Support Engineer who will be essential in ensuring that the company operates in the correct manner with future progression into more senior roles available for the right candidate.
My client is a well-established telecommunications company based in the Gloucestershire area and deal with markets such as Military, Government, Transport and Utilities and are looking to add a Technical Support Engineer to enhance an already strong and capable team.
The successful Technical Support Engineer will provide in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning and training of products.
The role will involve
Providing field support to our customers including commissioning, fault finding and onsite training.
Providing technical support to customers and System Partners via email, telephone and regular site visits, ensuring a prompt and accurate resolution to any issues, followed up with a written report.
The successful Technical Support Engineer Providing in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning and training of products.
Taking a customer focused approach to supporting our products, showing a passion for developing technology within the market
This role involves
Providing technical support to customers and System Partners via email, telephone and regular site visits, ensuring a prompt and accurate resolution to any issues, followed up with a written report.