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4Recruitment Services are seeking to assist our housing association client based in South London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. Working hours are Monday to Friday 9:00am 5:00pm DUTIES AND RESPONSIBILITIES INCLUDE: Handle service charge enquiries from residents and internal staff Work with your managers to answer escalated customer complaints Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy Investigate and where necessary make service charge adjustments in ERP Participate and contribute to projects relating service charges Liaise with key stakeholders to ensure accuracy of service charges Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner Ensure all enquiries from residents are acknowledged When necessary attend face to face meetings with residents to resolve disputes Support the rent team with any service charge queries, including those from local authorities ESSENTIAL REQUIREMENTS: Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges. Knowledge of the application of service charges in the social housing sector. Good numeracy skills Proven excel skills, handling, manipulating and checking large volumes of data What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email .
Liverpool Street Branch Are you super passionate about providing the BEST experience for customers? ? Are you keen for a temporary job in a fun and fast-paced environment? ? Then we want to hear from YOU! ?? Job title: Customer Service Executive (ZENDESK) Company: Furniture/design company! Duration: Monday 20th May - Wednesday 29th May 2024 Salary: £14.36 - 15 p/h Location: Old Street Hours of work: 9.00am - 18:00pm Culture: Dynamic, sociable, fast-paced, and rewarding! ?? The Role: You will be the support to the customers, providing them with a seamless experience and answering inquiries as and when needed! ?????? What will you be doing? ?? Providing an exceptional service for customers, with a real desire to help the customer and resolve their query Providing support to our customers via various platforms Collating, inputting, and reporting data for customer service issues Communicating with other departments within the company for a prompt resolution of customer queries Case management, ensuring all tickets are resolved and updated on the database Does this sound like you? ?? Previous use of ZENDESK and Shopify in a customer service role Adept at understanding a variety of customers and able to adapt responses to suit, applying the right tone Can communicate with customers with empathy and compassion while remaining professional Brilliant customer service skills Can adapt quickly in a fast-moving customer-centric environment Ability to identify issues and implement effective solutions Office Angels Benefits: ? Up to 29 days holiday ?? Recommend a friend scheme ?? Access to free eye care vouchers ?? Temp of the Month awards ? Dedicated Consultant - Your very own Office Angel, who will be on hand for queries and support ?? Pension scheme ?? Able Futures - Mental health support for people in work ?? Employee referral scheme ?? Exclusive perks platform ??? Boost benefit portal- discounts on everyday items from well-known brands including discounts on e-vouchers and cashback with major retailers ?????? If you're ready to join our dynamic and sociable team and make a difference in providing outstanding customer experiences, apply today! ????? NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to Advertised by Office Angels, Liverpool Street. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.