Posted by Acorn insurance & Financial Services LTD • £24K/yr to £26K/yr
As a Customer Service Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same and customer service is key.
We are looking for people with excellent customer service, response, and resolution skills, who will treat our customer fairly with empathy and respect.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
What you will be doing
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
What you will be doing
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £29K/yr
As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.
Posted by Acorn insurance & Financial Services LTD • £26K/yr to £34K/yr
This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal).
We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team.
You will be providing exceptional level of service and relationship management to our Fleet customers.
Posted by Acorn insurance & Financial Services LTD • £2.6K/yr to £35K/yr
This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
When you join the PI team you will proactively manage a portfolio of motor claims.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point.
Posted by Acorn insurance & Financial Services LTD • £42K/yr to £52K/yr
What you will be doing
Role: Large Loss - Senior Technical Claims Handler
General
To proactively manage a caseload of technically complex claims up to a value of £500,000 including fatalities, mild brain, and serious orthopaedic injury claims whilst operating within Haven's Delegated Authority and reserving and reporting to reinsurers when required.
Provide technical support and guidance to less experienced claims handlers and handle technical referrals where required.
Posted by Acorn insurance & Financial Services LTD • £2K/yr
You will also be able to mitigate ancillary claim spend on hire, storage and recovery charges.
As a Desktop Motor Engineer, you will be able to assess prospects of repair v total loss utilising engineering tools available in accordance with guidelines and procedures, taking commercial decision making into account.
You will provide accurate assessments of repair cost by authorising repairs and supervising the prompt payment of accounts within established guideline and procedures.