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Are you passionate about technology and love solving problems? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have the perfect opportunity for you! Key Responsibilities: Provide second-level technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Document all support activities, incidents, and solutions in the ticketing system. Assist with the setup, configuration, and maintenance of IT equipment and software. Collaborate with other IT team members to escalate and resolve complex issues. Maintain a high level of customer satisfaction by delivering exceptional service and support. Qualifications: Proven experience in a similar IT support or help desk role. Strong knowledge of Windows operating systems, MS Office Suite, and common software applications. Familiarity with network protocols, hardware troubleshooting, and basic network configuration. Experience with Microsoft Azure, including setup, configuration, and management. Knowledge of firewall configurations and security best practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Relevant certifications such as CompTIA A, Network, Security, Microsoft Certified: Azure Fundamentals, and Cisco Certified Network Associate (CCNA) are a plus. Apply Today!