Sellick partnership are currently assisting in the recruitment of a Administrator to join a large social housing organisation around the Sunderland area.
Duties of the Administrator
Communicate with customers via their preferred method of contact (telephone, letter, email and SMS message) to ensure regular contact is made and updates given.
Raising repairs, follow up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access.
To proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focused services in line with the company's service standards and values.
To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.