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Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment. Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment. Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies to help customers overcome barriers to obtaining sustainable employment. Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression. Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities. Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training). Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups) Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental health services, Local Authority Housing Services). With customer consent undertake case conferences with external agencies to jointly optimise support packages Support the customer in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career. Fully understand the local labour market to source suitable job opportunities. Undertaking direct marketing to employers using digital and electronic formats e.g. email, LinkedIn, Facebook, Twitter etc. Market specific customers to employers. Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments. Co-produce effective in-work support plans with participants and employers, based on an assessment of need, providing practical support to ensure a smooth transition into work. When appropriate facilitate job carving opportunities. Be mindful of Health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers. Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme. Develop relationships with key stakeholders to maximise customer opportunities. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service. Maintain IT files and customer records to the required compliance and quality standards. Fully comply with company policies including those for personal data security, safeguarding and health & safety. Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Work flexibility which may include evenings and weekends as well as being based in different hub locations when required. To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards. Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures. Uphold and comply with Data Protection and confidentiality standards. Essential Empowers & Inspires Others Building Effective Relationships Analytical Thinking & Problem Solving Planning & Organising Demonstrates effective questioning skills, including probing and challenging Demonstrates effective coaching and mentoring skills High level of digital literacy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies Experience or ability to cold call and close agreements with employers Demonstrates the ability to market specific attributes of customers to employers Experience of working in a target driven environment Experience of working with people with multiple and complex needs, including health conditions and disabilities Understanding of how to affect positive behaviour change Quality & Compliance: Understanding of the requirement for accurate completion of paperwork and contract compliance GCSE or equivalent in English and Maths at grade C' or above or equivalent qualification or experience A strong commitment to personal and professional development Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery Ability to work within Corporate Policy, Procedures and Health & Safety Legislation Commitment to the Company's safeguarding protocols Ability to carry out the duties of the job with reasonable adjustments Ability to meet the mobility requirements of the job Eligible to Work in the UK status Desirable Member of IEP Emotional Intelligence Knowledge of the labour market, wider provision in the local area Experience of securing employment opportunities for a wide range of individuals Level 3 Award in Employability Services Sector or equivalent EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential
Salary : up to £26,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required. What you'll be doing Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues. Conduct initial assessments to understand customer needs and opportunities' and use coaching techniques to understand the root cause of the issue requiring support. In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take. To provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to. To meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made. Assist customers to create a Risk Management plan which identify the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed. To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken. To develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services. To be responsible for giving guidance and training to colleagues about how to resolve low level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate. What you'll need Qualified to minimum GCSE grade C or equivalent in English and Maths. What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Experience of working in a support role or similar role is essential. Experience of using a strength based approach to assist customers to achieve their goals is desirable. In depth understanding of the welfare benefits system and social inclusion is essential. Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence. Experience and understanding of safeguarding. Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem. Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. Experience of providing training and peer to peer support to effectively share specialist knowledge and learning. Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans Annual Leave Start at 26 days annual leave, increasing up to 30 days Bank Holidays Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 Savings Club You can put aside money each month for 11 months to help you save for that special something Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater working We offer Hybrid and flexible working to fit the schedule of you, so you can work to your greatest ability Professional fees The business pays the cost of one professional membership fee for each colleague All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website". REF-213 768