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Our client, who work on some of the most prestigious events across the world including high profile charity dinners, business awards and prestigious sporting events worldwide, is looking for a Sales Support Administrator to join them at their office in Marlow. We are looking for a professional individual who can pro-actively support the sales team for both events and retail side of the business. Alongside supporting the process, you will be entrusted to be involved in the communication with existing clients both pre and post event. A friendly, positive, and focused attitude is essential in all aspects of the role along with previous administration experience. Salary: £24,000 to £26,000. Monday - Friday, 9am - 5:30pm, office based. Key Responsibilities Load End of Event Data onto the company CRM system Work with the Finance Team to share information and resolve queries Support the Sales Team with Pre-Event duties Answer incoming calls, emails and help with general customer enquiries Book Event Staffing Attend weekly event planning meetings Liaise with the warehouse team to help co-ordinate shipments Understand customers' needs and provide tailored solutions to maximise customer satisfaction Work with the Operations Manager to develop processes, SOP's and systems Be able work as one team; you must be willing to help in any area of the business Skills/Experience Previous administration experience Exceptional customer service skills Planning and organisational skills Excellent time management with the ability to prioritise workload effectively and respond to all queries in a timely manner Good understanding of Microsoft Office, including Excel Benefits 20 days holiday, with an additional day added each year at the company - capped at 25 days. Birthday day-off Salary sacrifice pension scheme Occupational sick pay scheme Life Insurance Casual Dress code Social events Discounted products Pizza Friday Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Our client, a highly successful organisation home to some of the UK's leading brands, is looking for an experienced Contract Centre Manager to manage a team of up to 20 Customer Service Executives, a team leader and supervisor. The successful candidate will have excellent B2C Customer Service management experience, experience leading and driving a team forward. The individual will strive for customer service excellence through defining, driving and managing the Key Customer Service KPI's to achieve complete customer satisfaction. Salary is up to £50k plus 10% bonus and fantastic benefits. Hybrid role - 3 days in, 2 from home. Duties Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services Understand all interlinked processes within Customer Services, Supply Chain, Transport, Warehouse, Data Management, Sales & Marketing and Finance Managing customer set up, vendor compliance master data, account maintenance, telephone calls, sales orders and queries Effectively handle complaints and highlighted customer service issues and escalate it to the right stakeholders following through to resolution Conducting root cause analysis and provide on-going recommendations and solutions Co-ordinate and manage B2C customer service projects and initiatives Meeting with other managers to discuss improvements to customer service experience and process, taking on the responsibility for the implementation of the agreed improvements Driving team incentive to improve efficiency and maintain engagement Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved Monitoring and evaluating the performance of the Customer Services Department against KPI's. Increase the effectiveness and efficiency of the department by driving continual process improvements to achieve business goals and maximise customer service deliverables Involvement in staff recruitment and completing staff appraisals Responsible for managing the outsourced contact centre arrangements Skills/Experience 5 years line management experience in a B2C customer service role, preferably call/contact centre. Excellent data entry, analytical and active listening skills Excellent organisational skills, be able to multi-task, prioritise, manage time effectively, problem analysis and problem-solve, decision-making, with attention to detail and accuracy and goal orientated focus Outstanding written and verbal communication skills Excellent management and supervisory skills Excellent knowledge of customer service principles and practices Knowledge of SAP & CRM systems Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge Ability to work within a fast paced environment Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Ref: 3843 Job: Customer Services Manager Location: Marlow (Hybrid) Salary: £40,000 - £50,000 Our client is looking for an experienced Customer Service Manager, who will be responsible for improving customer service procedures, policies and standards whilst leading, training and motivating the customer service team. You will manage the teams telephone calls, orders and customer queries whilst providing recommendations for the customer service level provided. You will monitor and evaluate the team's performance and KPI's and be involved in recruitment and staff appraisals. Experience: Previous customer service management experience Experience of leading and driving a team forward SAP and CRM systems experience Ability to work within a fast-paced environment Excellent knowledge of customer service principles and practices Microsoft Office and Project knowledge Please only apply if you match all of the above criteria. S4 is acting as an agency for this role. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 15 - 20 minutes. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV. Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.