As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
The Telephony Team Leader will be responsible for the daily management and oversight of the Customer Service Assistants and activities associated with providing a high quality, customer centric service to mortgage and savings members, in line with the organisations values and customer promise.
This is an exciting opportunity to work for a customer focussed, mortgage and savings provider, in a new role to the business, currently looking after a team of between 5 - 7 individuals.
This team focus more on the telephony and online general queries for new customers.
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Are you an experience Call Centre Agent looking for an exciting and new opportunity?
Would you like to work with a friendly and ambitious team?
Macildowie are currently recruiting for a Contact Centre Team Leader working for a business based in Leicestershire.
Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75 years.