Posted by Howells Recruitment • £16/hr to £16.50/hr
We are recruiting for a Housing Association, who are currently looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 2 complaints.
Complaints Advisor - Repairs and Maintenance in Social Housing
We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales.
Your role will also influence and refine complaint-handling practices, ensuring continuous improvement in customer care.
You'll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent resolutions.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
We are currently seeking a dedicated and experienced Complaints Handler to join our client's dynamic team.
As a Complaints Handler, you will play a crucial role in ensuring timely and accurate administration of all complaints received by the organisation, including customers and introducers.
Working pattern: Full-time (based in Cheadle office initially, moving to hybrid 2 days per week)
We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cheadle.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.