Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor's to join a growing billing team at their Lingley Mere Business Park.
Who are United Utilities
It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day.
United Utilities, are proud to be an essential service provider to seven million customers across the North West.
On a growth trajectory the business is looking to appoint a customer service advisor to be the primary point of contact for its customers.
We are delighted to be partnering with a leading global manufacturer of engineered sensing technology based in the northwest in the recruitment of a customer service advisor.
The business has been developing highly advanced sensing technologies for more than 80years, delivering valuable data for a wide range of systems, including appliances, heating, motor vehicles and aircraft.
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment
The role
The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers.
As a Customer Service Advisor, you'll be committed to delivering an outstanding level of service.
As our new Customer Support Manager you'll champion a seamless, customer-centric service model, ensuring our clients find trading with us effortless and satisfying.
Want to become our brand new Customer Support Manager and lead the Commercial Spares and Controls team in delivering top-teir customer experiences nationwide?
You'll join a team dedicated to becoming industry leaders in customer service within the Commercial Spare Parts and Controls sector.
Whether it's filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries ... the opportunities are endless, but everything you do matters ... ensuring our customers get everything they came for, served quickly and efficiently.
About the role
You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.
We are seeking an outstanding Customer Care Representative to support our client's team based in Warrington.
Working to KPI's and service budgets, the role will be supporting the requirements of internal and external customers, processing and maintaining accurate maintenance records onto the ERP system, whilst providing administrative support to the UK Fleet of Engineers, including planning & dispatching engineers to jobs where required.
This is a fast-paced role critical to the UK Service Team's success, it requires excellence in customer care, strong relationship building, accuracy, attention to detail and the ability to prioritise workload.