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Job Title - Customer Services Officer Location - London NW8 Contract - 12 weeks Hours - 37 Role summary - This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents. Key Responsibilities: Receive and manage customer calls. Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests. Investigate and resolve customer complaints. Provide regular, up to date information, support and advice to C&C customers and colleagues alike. Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents. Provide support, in any capacity, to Service Hub colleagues. Administer repairs/housing email inboxes. Provide admin assistance to the housing allocations department. Requirements: Previous experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to work well under pressure and in a fast-paced environment. Proficient in Microsoft Office Suite Ability to work independently and as part of a team. Experience working in a housing or repairs environment is desirable. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to
Our Client is an International Freight Forwarding company providing international and logistical needs from 3PL to sea, road and air freight. Due to increased global growth, they are looking to appoint a Freight Forwarding Customer Services Operator to join their team in Staffordshire . You will be responsible for supporting the Customer Services and Freight Forwarding Manager on a day-to-day basis. Freight Forwarding Customer Services Operator duties include: Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade Booking deliveries in with customers Liaising with suppliers / Origin Offices Build strong relationships with customers Invoicing and administration Ensure bookings made with Origin office Aid Credit Controllers with the collection of overdue payments from suppliers or clients Skills, Experience and Competencies required from the Freight Forwarding Customer Services Operator: Have good understanding of logistics processes and procedures. Be able to prioritise own workload but also be able to work as part of a team. Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems. Have excellent communication skills over the telephone and e-mail. Have experience with Excel reporting. Have good team working skills. You'll be organised by nature and will thrive in a fast paced and dynamic atmosphere , having excellent attention to detail skills, as well as being good with numbers and a confident communicator are imperative attributes. In return, the successful Freight Forwarding Customer Services Operator will receive a competitive salary and benefits package. Contact us today. If this Freight Forwarding Customer Services Operator vacancy is something you would like to know more about, or you know of anyone that fits the bill, either forward this advert to them, send us their details or get in contact with us and we will do the rest. You can recommend as many people as you like via our website and earn a referral fee per candidate we place. This is an unlimited offer. As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you're looking for and we'll do our best to assist. T&C's apply. Please contact the office for more information. Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence. We have also setup a contacts list for candidates to join to be made aware of all relevant jobs to them. If this sounds of interest, then please get in contact with us via our website and send us your CV so that we can make sure you receive relevant updates on our latest vacancies.
Job Title: Customer Services Officer Location: Watford Salary: Up to £28,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 25 days annual leave with bank and public holidays on top Perk box Superb development opportunities About out Client: Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind. Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities. This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study. Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays. About the Role: In this entry-level opportunity you will engage directly with loan customers, utilizing your exceptional communication skills to gather crucial information and craft tailored payment plans or explore alternative forbearance options. This role is at the forefront of customer service excellence, making it ideal for individuals passionate about advancing their careers within the mortgage sector. Rest assured; comprehensive training will be provided to set you up for success. Don't miss out on this chance to make a meaningful impact while honing your skills in a supportive. Responsibilities: Dealing with all calls, post and emails effectively and to within agreed SLAs Checking of new account uploads Submitting BACS files and actioning any unpaid direct debits or payments Dealing with all cash allocations to ensure funds are applied to the appropriate account. This will include checking the company bank account(s) Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc Scanning Title updates to files Actioning and applying all redemption and capital reduction funds to loans to redemption/completion. Actioning all Deed of Postponement, and Easement requests to completion Ensuing all Printing is undertaken and sent within agreed SLAs Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report. Dealing with Solicitors Missing Title Registrations Dealing with Cash/Redemption allocation last working day of the month which may go beyond the time of 1730. Dealing with CRA Return (CAIS) Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases Actioning the Monthly Consolidation Refunds from Finance Adhering to the Invoice Process to check and pass for payment of any invoices. (subject to mandate) Dealing with any Exceptions between Phoebus and Fusion Actioning any B of E Base Rate Changes & Complaints Assisting the team with any Phoebus or system(s) Testing Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have Experience required: Good telephone skills Ability to work as part of a team and on own initiative Attention to detail Strong negotiation skills Self-motivated Proactive Logical and organised Previous customer services or arrears management is preferred ideally from the financial services sector, but this is not essential Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process For more information regarding the role of Customer Service Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC