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Our client is a fun, fast paced and growing wholesaler based in the Leeds area. They offer 22 days holidays (& bank holidays), free parking on site, and a company-wide bonus. The role is fully office based and will involve managing a portfolio of clients, providing support throughout the full ordering process whilst also promoting new and alternative products. There will also be the involvement of developing new business for the company and identifying new markets to explore. If you are a strong sales or customer service specialist who is looking for a more office-based role within a fun and dynamic team then this is the perfect role for you. This is an exciting opportunity for someone with a retail background or a strong administrator, sales order processor, or similar account manager who is confident, lively, and has excellent communication skills. What the Customer Service Account Manager role will include: Managing a portfolio of existing retail clients Taking orders over the phone, email, and website Providing excellent customer service, handling enquiries, dealing with complaints or issues Supporting the field-based team with administration support Identifying new opportunities within existing and new clients Helping with the organisation of trade shows as part of the wider business across the World. What you need to be a Customer Service Account Manager: Great verbal and written communicator. A fun yet firm personality with a resilient can-do attitude. Excellent IT skills including the ability to utilise MS Excel as part of your day-to-day. Experience in sales and/or customer service. Someone who won't shy away from picking up the phone and speaking to clients with ease. Attention to detail with strong numerical skills. The ability to work under pressure and to tight deadlines. This is a great opportunity to work for an innovative and well-established giftware retailer who distribute products worldwide! The Customer Service Account Manager will join a relatively small team of 20; it's a fun, dynamic and supportive work environment and they are looking for the right person to join them on this journey. If you have the experience outlined above, please submit your CV immediately to be considered. Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Service Account Manager. The Portfolio Group have a phenomenal opportunity on the table!!!We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector. Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job Overview As part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities Provide excellent customer service to new and existing clients. To understand all client databases and systems to adequately access the client and service information. Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. Rescheduling of cancelled appointments Management of client task lists To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. Provide feedback to line managers to help improve processes and promote best practices. To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics Average of 30 actions per day Average quality scores of 3.6 SLA Management of 99% Minimum of 1 Positive review per month Minimum talk time of 1.5 hours All client telephone calls are to be answered in accordance with departmental standards. All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team A "can-do" attitude Customer service skills are essential with a particular focus on rapport building and relationship management. Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. Ability to work in a fast-paced environment. Strong time management skills. A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: Profit Share Scheme Offices Based in the heart of Manchester. 25 Holidays Bank Holidays (Increases with service) Day off on your Birthday Perk Box Discounts Christmas Bonus after 3 years Social Events Throughout the Year Contributory Pension Scheme Private Health Insurance after 5 years 47234MAR INDMANJ
Kenny Recruit are partnering with one of our favourite clients in their search for a Key Account Manager. This is a permanent vacancy and our client is a growing marketing communications company. You will be part of a team of 4 and report directly into the Client Services Manager, with the opportunity to progress within the company. We are seeking an experienced Key Account Manager to service existing clients, you must have excellent customer care skills, enjoy problem solving and be motivated in seeing repeat business. Although this is not a direct sales role, we are looking for someone who will enjoy up-selling to current customers and is motivated by winning more business. Our client are at the start of implementing their 3-year strategy plan so there is no better time to join! Pay: £35,000 - £45,000 per annum (dependent on experience) 30% bonus commission for revenue targets hit Location: Richmond/Twickenham (hybrid working model after probation completed) Working hours: 9.00am - 5.00pm Responsibilities: Deliver agreed annual revenue target from set client list Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all products and services Book and manage jobs to the highest standard Implement the 9 C's model of customer service across the client base Ensure regular contact with all clients within the agreed client list Where appropriate, (as agreed with CEO) develop account plans and implement Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure we are aligned with their current and future needs Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM Generate google reviews and referrals from your client base Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management Manage customer payments ensuring services received on time and according to agreed terms Working in partnership with colleagues and other internal teams to ensure that customers get a good service Keeping up to date with company products and services so that they can be fully explained to customers Other tasks as required Skills needed: 3 years account management experience within a print and mail business Target driven - highly capable of building relationships and developing accounts In-depth understanding of account management and customer service Builds strong working relationships both internally and externally A track record in persuading, influencing and negotiating effectively at all levels High degree of accuracy when completing projects. Open minded and resilient in the face of disappointments Can prioritise workload and manage peaks and troughs effectively Self-motivated with a positive, curious and outward looking Can demonstrate the company values - We Care, We Deliver, We Evolve and We Challenge Next Steps... We've been candidates too so we know how frustrating it is if you don't hear back from a job application. We'd love to respond to everyone, however given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, we simply can't get back to every application - We know that's not what you want to hear but we hope you'll understand? Short-listed candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We will keep your CV on file to contact you with regards to future roles and any other advice to help you, however if you do not wish to remain on our database, please let us know and we will obviously remove you. Alternatively, feel free to contact us for a chat. %MCEPASTEBIN%