Our client, a dynamic and innovative hair care business, is searching for a Customer Care Manager.
This Brands customer care team is at the heart of the business, each member not only demonstrates a genuine concern for the customers' issues but also possesses the authority to resolve them swiftly and pleasantly.
In this role you will
Lead, inspire and motivate the customer care team to excel in service delivery, fostering a culture of collaboration.
Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide.
They are driven by innovation and a passion for customer satisfaction.
Company Overview: Step into the realm of the fastest-growing beauty company in the UK!
We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence.
In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team.
Duties Include
Improving customer service experience, create engaged customers and facilitate organic growth.
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Care Administrator where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
THE GIG This isn't your typical customer care role.
You also work collaboratively with other functions across the business and externally.
This role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction.
You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer service delivery in the industrial manufacturing distribution industry.
This company is a well-established player in the small components manufacturing industry distributing a high volume of low-value small parts.