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Assistant Front of House Manager, Private Membership club, Central London, £ 33,000 You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House. KEY RESPONSIBILITIES: Manage team day-to-day operations ensuring that an exceptional service is provided to guests; service standards are implemented and maintained. Manage members bookings for special requests and events Ensure that daily operational procedures are adhered to at all times Manage the rota to ensure the club is open at agreed times with adequate staffing levels Manage induction of new staff and train to deliver service at required standards Establish a courteous, helpful and friendly attitude to all members at all times, provide a warm, polite and courteous greeting ensuring that members are satisfied with their visit. Support and assist with throughout the day with members guest events. With support from FOH Manager manage complaints in accordance to company policy. Review and update department SOP's and train staff on procedures. To work with the front of house team and liaise with facilities team regarding housekeeping when required. Have a good working knowledge of services offered in the facility Assist with maintenance and housekeeping issues when required Maintain strict confidentiality of members information at all times Ensure an informative handover is provided Record all accidents and incidents according to set protocols To understand and abide by the Health and Safety and Fire Policies To undertake all mandatory and job specific training Ensure that the Company Policy, and protocols are adhered to at all times REQUIREMENTS: Essential Previous Hospitality 5 star or similar environment is a must have Experience of dealing with VIPs or HNW individuals A professional manner and able to motivate a team with a positive attitude. Ability to form good working relations and adaptable to work within a team Strong communication and interpersonal skills Good organisational skills Able to problem solve and remain calm Assertive, articulate and polite Good timekeeping and prepared to be flexible to meet the needs of the service Ability to work on own initiative as well as part of a team Ability to remain calm when under pressure Food preparation knowledge Desirable Interest in personal and professional development Previous customer service experience Good general Education IT Literate If you are a dedicated professional with a passion for Luxury hospitality and leadership, we would love to hear from you. Apply today to join as an Assistant Front of House Manager. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you currently looking for a new opportunity as a F&B Assistant Manager? My client is a 4-star hotel based in East London that is currently looking for an experienced F&B (Food and Beverage) Manager to join their team. Within regards to the opportunity, they are looking for someone who can work well in a team as well as communicate with both staff and guests. Our client is offering: A yearly salary of £32,000. Full time permanent opportunity (40 hours per week) Service Charge Pension Scheme Discount and complimentary stays Training & Development Additional holidays with service Employee Advisory Service What does the role entail? Your roles as the F&B Assistant Manager will be to lead the hotel team throughout food services and events and room service ensuring key areas of the business are supported and developed. You will be working alongside the rest of the food and beverage teams, covering the staff recruitment, and training, ordering, and invoicing, and to foster up and coming talent. You will oversee all aspects of the restaurant, bar and catering areas, proving a positive work atmosphere and being the voice of the staff for the site. You will also be working with external suppliers, deliveries, and customer among others. Finally, you will ensure the company acquires, retains, and trains new members to the team to have an optimal happy workforce. What they are looking for: The ideal candidate for this F&B Assistant Manager role will be able to perform the above duties with ease. It would be advantageous if you have experience in food and beverage management, as well as work in hotels. It would also be advantageous if you have experience as the manager of a team and being up to date on current customer trends. Above all, you will be a hard-working, flexible, and trustworthy team player, who can step in to support the management and development of all as well. If you are interested in the opportunity, click the apply button or email with you CV.