The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers.
General
We are working with a brand new customer who are a boutique IT support services company.
They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives.
IT Consultancy with offices across the UK are expanding their Surrey office and currently require a 2nd Line Support Engineer to join the team working in an existing technical team, managing business customers across the South-East providing detailed technical support (Cloud or Part-Cloud) via an internal ticketing system
The 2nd Line Support Engineer will come with specific technical training, but the ideal candidate will be working for an MSP or Reseller and be used to dealing with external customers maintaining external systems providing desktop support
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
Do you have the enthusiasm, attitude, and energy for offering a first-class service?
Are you a capable, high-energy technician looking to make the next step in your IT career?
A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team.
The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them.
Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more.