This 1st/2nd Line Engineer role would be ideal for someone who is looking to have their voice heard in a new company and someone who wants to grow, learn, and develop.
A client of mine based near Leeds are looking to hire a 1st/2nd Line Engineer, an established business in the area.
They are looking for someone with experience with 1st & 2nd line technical support who will thrive at the opportunity to learn & grow.
Our growing client based near Manchester is currently looking for a 1st Line Engineer; the ideal candidate will be responsible for providing technical assistance and support to our client's internal users in a timely and professional manner.
This role requires strong problem-solving skills, excellent communication skills, and IT capabilities.
Key Responsibilities
Provide 1st line technical support via phone, email, and in person.
Background of working in a 1st Line/ Helpdesk role
As a 1st Line Support Engineer, you'll require the following essentials:
An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line.
Imperial Recruitment Group are working with one of the largest food manufacturers in Teesside, who are looking to appoint Line Leader on a full time permanent basis.
Duties
To ensure the Line is set up prior to the start of the shift to allow production to start on time.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you have customer service experience and an admiration for technology?
Do you enjoy talking to people and solving issues?
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.