Posted by Trinity Resource Solutions • £28K/yr to £30K/yr
General
We are looking for a German speaking 1st Line Technical Support Analyst to provide excellent technical support, customer service and advice on all technology related issues for our client retail businesses across Europe and the UK
You will be accountable for
Providing technical support to European and UK bsuinesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.
Escalating hardware related issues to vendors and Point Of Sale software issues.
The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.
This is a lovely BILINGUAL GERMAN/ENGLISH customer care role in which you will use your fluent GERMAN to support restaurant & hotel clients.
The job hybrid with 3 days in the office a week and you will be supporting restaurants across the DACH region with any help that they may need to set up training etc .
This is NOT a call centre role and you will get only 10-12 calls a day .
To ensure that, at all times, residents are treated with respect and dignity and that individuals' rights to privacy, independence and choice are met with kindness and compassion.
General
Today, our mission is to provide an outstanding range of quality care and therapies to veterans and their partners living with disability or dementia.
Royal Star & Garter was founded in 1916 to care for the severely injured young men returning from the battlegrounds of the First World War.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.