Posted by Trinity Resource Solutions • £28K/yr to £30K/yr
General
We are looking for a German speaking 1st Line Technical Support Analyst to provide excellent technical support, customer service and advice on all technology related issues for our client retail businesses across Europe and the UK
You will be accountable for
Providing technical support to European and UK bsuinesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.
Escalating hardware related issues to vendors and Point Of Sale software issues.
Our client is a well established, expanding MSP with offices near Maidenhead, seeking to recruit a skilled 2nd Line Support Technician for their talented team, acting as the escalation point for a team of three.
The company provides technical support and services primarily to small and medium sized businesses.
These include Azure Virtual Desktop, Remote Desktop, Microsoft 365, Windows 365 and technical support for on-site servers and workstations.
Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets.
Turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely.
This is a lovely BILINGUAL GERMAN/ENGLISH customer care role in which you will use your fluent GERMAN to support restaurant & hotel clients.
The job hybrid with 3 days in the office a week and you will be supporting restaurants across the DACH region with any help that they may need to set up training etc .
This is NOT a call centre role and you will get only 10-12 calls a day .