Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
Location We have multiple offices throughout the UK, so you will be based onsite at your closest office.
Travel is an essential part of this role, so being flexible to travel to various locations is a must.
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You will need to have experience in manging a busy caseload.
Examples of focus areas include but are not limited to
I am working with a brilliant Global brand who are looking for a Digital and Social Media Manager to cover a 15 month FTC in driving the brands awareness, engagement and sales across their brands.
A little bit about the role
Digital Strategy Planning and execution for the companies beauty brands, Website Listings, Pricing, Marketing, NPD Launch, Performance Review.
Consumer Actual and Target data by brand by category by product.