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Service Advisor - VW Exeter Salary £26,862.26 to £28,820.61 DOE OTE up to circa £38k 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition systemto celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Reed Financial Services are representing a award-winning Chartered Financial Planners and Discretionary Fund Managers based in Exeter who as a vacancy for a Paraplanner/Technical Assistant to join their growing and successful independent business. My client are happy to consider either a newly qualified or experienced Paraplanner. Whats key for my client is the right fit to the business and team where the successful candidate will work alongside two qualified paraplanners. Their is definate scope to develop and my client encourage ongoing and further qualifications (i.e. Chartered Status). 1) Junior Paraplanner - The responsibilities of the role will include, but are not limited to: Support the technical/paraplanning, investment and client service administration team. Writing Annual Review reports for clients in accordance with the firm's FCA compliance regime. Communication with clients by telephone, letter, email and face-to-face. Provide a point of contact for clients and providers as appropriate. Organise and co-ordinate workload to ensure timely completion of work and deadlines are met. Ensure the office CRM system (Intelligent Office) is kept compliant and up to date. Create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and client satisfaction. Skills and Qualifications Hold as a minimum the CII RO1 qualification or equivalent. Minimum of 3 years independent financial adviser experience. 2) Paraplanner - The responsibilities of the role will include, but are not limited to: Support the technical and client services teams. Help organise and co-ordinate technical and client services team's workload to ensure timely completion of work and deadlines are met. Writing reports and technical analysis for clients in accordance with the firm's FCA compliance regime. Keep up to date with financial products and legislation and meet the FCA regulatory aspects of the role. Communication with clients by telephone, letter, email and face-to-face. Ensure the office CRM system (Intelligent Office) is kept compliant and up to date. Create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and client satisfaction. Keep directors updated on operational issues. Skills and Qualifications Hold as a minimum the Diploma in Financial Planning or equivalent (RO1-RO6). Minimum of 5 years relevant experience. Attributes Ethical, honest and compliant. Confident, organised and self-starter with excellent time management. Passionate to treat clients like member of family. Excellent interpersonal skills both with clients and staff.