Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
This employed, fully home based Financial Adviser job is available to individuals experienced in sales, with interest and desire to become a Financial Adviser.
This is an exciting opportunity to build a career as a Financial Adviser, helping families save, invest and protect their finances.
You will be provided with a portfolio of existing policyholders, plus new customer enquiries.
A market leader in their industry is seeking a Customer & Sales Support Executive with French language skills to join their team on a full time, permanent basis.
Utilising your English and French language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).