Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
We're currently working on the behalf of a well-established business looking for an experienced Part-time Senior Bookkeeper to join their friendly team.
The successful candidate will take on all aspects of accouting including:
All aspects of sales ledger, invoicing, posting statements, undertaking credit control
Our client who distributes goods to both UK and European trade customers, is looking for a new team member to join a great existing team.
To be successful in the role you must have come from a sales office background, with previous inbound sales experience.
As the first point of contact for the business, customer service skills are paramount and the ability to negotiate and convert an inbound sale to a processed order is what you will be expected to do.
You could be progressing your career at a well reputed manufacturing company that produces tungsten carbide parts for a variety of sectors from petro-chemical to motorsport.
You could be progressing your career at a well reputed mid-sized family run company that produces tungsten carbide parts for a variety of sectors from petro-chemical to motorsport.