Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better.
With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond.
About the role
You will lead, challenge and inspire your team to deliver business growth by providing care to our customers and patients.
Assist with the set up and maintain a suitable base room area that is inviting for the children whilst ensuring it is kept tidy and all equipment is packed away
Follow policies and procedures to make sure the children in your care will have fun in a safe environment
Follow the prepared activity timetable each day to make sure we deliver the amazing variety of activity sessions we promise