Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
An international company based in Farnborough are seeking a confident individual to join their results driven finance department.
They are unique in their approach to AR and rather than pressuring their team with targets they offer guidance and training to help you succeed.
You will receive outstanding benefits such as 28 days holiday Bank, a discretionary bonus, hybrid working, generous pension and private health cover as well as a competitive salary.
Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team.
The role will be home based with regular regional travel required with occasional overnight stays depending upon location.