Exciting opportunity for a Team Leader to join a friendly team in Southwest London.
As the Team Leader, you will be responsible of supervising the Travel Sales Executive team, monitoring workflow and providing support to ensure that all customer interactions are dealt with promptly throughout the customer lifecycle.
To motivate, train and monitor performance to maximise conversion opportunities.
As a Spanish Speaking Customer Service Representative, you will be a vital part of delivering exceptional customer experiences.
Fluent in Spanish and English, you will engage with customers through various channels, addressing inquiries, and resolving issues to uphold our client's commitment to top-tier service.
Responsibilities
Communicate effectively in both Spanish and English, providing assistance to customers via phone, email, and chat.