Reporting to the IT Director and working as part of an existing team, you will develop, administer, support, and maintain Cloud based solutions, including new services, projects and the migration of existing services to the Cloud.
Key Responsibilities
Provide technical leadership in the planning, design, and implementation of cloud-based applications.
Perform system troubleshooting and problem-solving across platform and application domains.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
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