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The importance of your role. This is your chance to be part of something a bit different. You'll be part of the most important aspect of our business our customers. With your expertise and professional experience, you'll provide really wonderful customer care that will keep our customers coming back and we think that's a big opportunity.You'll help our customers really feel good by offering great advice, and caring service that goes beyond their expectations. Creating a culture where everyone is friendly and passionate about doing the right thing for them. Together these elements will play a big part in making us No 1 for Customer Care. What you'll be doing day to day. Your friendly and professional personality will really inspire your Optical team. You'll share your knowledge and experience to offer the very best service and thoughtful customer care.Looking after our customers and our business, your professional approach will help us keep up to date with professional standards, procedures and standards.With a practical approach you'll not only dispense safely you'll listen to the needs of customers and offer really professional advice. How will you do it? Getting to know our customers is important to us. It's more than giving them the information they need, it's a friendly chat or unique piece of advice they might not have heard before. You're always reassuring and professional. It's all about the experience and offering really memorable customer service.Know our business. You'll be the first to recommend what we can do better, and pick up on the needs of our customers and they're feedback. With first hand experience you'll get to what our customers are looking for and what they like your recommendations will help us deliver even better customer care and drive our sales. What you'll need to have. We're looking for really great people, with a friendly professional personality. It's all about working together as one great team after all it's our people that are at the heart of our business. It's a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. As a qualified Dispensing Optician, you have lots of great experience. But it isn't just about experience, we're interested in the real you and that makes us all feel good. Our Diversity and Inclusion commitment Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.You will have the opportunity to discuss the matter with us before we make a decision.
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues. You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians. We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include Build great relationships with customers by listening and understanding their needsHelp our customers find the perfect products tailored to their lifestyle and requirements.Order and dispensing of glasses and contact lensesProviding aftersales support through repairs and adjustmentsWork together as part of a teamRelevant operational and administrative tasks associated with the running of a storeSupport other colleagues within the stores to develop their knowledge About youYou love working with people and enjoy working as part of a team, after all our people are at the heart of all that we do. You build relationships with customers naturally, welcoming them into our store with a big smile. You will help our customers find their perfect eye wear products through choosing and dispensing of glasses, contact lenses and other associated products. You are passionate and enthusiastic about delivering fantastic customer service and leaving a positive long-lasting impression. You will enjoy learning about new products and already understanding and keeping up to date with brands and technical and regulatory aspects of the role. It's also a fantastic opportunity to add to your own development. Previous Optical experience is important for this role, and you'll receive ongoing training to help develop your knowledge and if you want to progress in your career, we have numerous opportunities to develop further.Our Benefits Great compensation package and plus discretionary bonus schemePension schemeOne of the best staff discounts in the UK22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.