Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready.
This requires an agile and responsive support function able to manage a variation of customer requirements.
As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Bruntingthorpe.
The Customer Hub is accountable for the delivery of customer service excellence to our clients customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements.
Scope of Role
The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved.
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready.
This role requires you to provide excellent and inspirational leadership to the client experience team and wider client stakeholders.
You must have the ability to drive and increase performance by taking a strong customer focus approach, monitoring, and supporting advisors to ensure that business, knowledge base and work processes are adhered to and make sure that department SLAs are being met or exceeded.
Electrical Engineer - Small Vehicles and Systems - East Midlands - Automotive - Attractive Benefits
An Electrical Engineer is required to join a Small Vehicle Systems company in the East Midlands.
The Electrical Engineer will support the UK Electrical Engineering team with specific projects, helping to shape the future of the organisations products.
As a Test Engineer, you will be part of the Global Technical Organisation and report to the Test Team Manager at the UK Technical Centre.
The role will involve working on motorcycle projects from concept stage through to start of production.
You will work alongside and in partnership with cross-functional teams including Industrial Design, Product Development, and Genuine Motorcycle Accessories.
As part of the global motorcycle manufacturer and working with their chassis development team in Leicestershire, reporting to the Team Leader we are looking for a Project Engineer with experience of defining major components, assemblies and systems from concept to production, ensuring fulfilment of product attributes and requirements against targets.
Our client is a highly recognised motorcycle brand with real heritage in the UK and internationally.
As the oldest motorcycle brand in continuous production, candidates should be able to apply and propagate design and development experience throughout the projects and manage the workload and technical development of a small group of engineers, assisting the Team Leader in effectively managing the team.