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Morgan Hunt are currently working with a UK Housing Association in their search for a temporary Senior Complaints Investigation Officer to investigate, recommend action and respond to a range of complaints.
You will be responsible for contributing to the delivery of an effective service by assisting staff in the resolution of complaints, while acting as the primary point of contact regarding complaints from tenants (while ensuring the highest level of customer service).
You will investigate, recommend action, and respond to stage 2 complaints, as well as act as the Housing Ombudsman's primary point of contact and respond to all enquiries.