As one of the fastest growing businesses within the financial services industry and with over 180,000 customers, this highly successful organisation is currently recruiting for an experienced Complaints Handler to join their thriving team.
This is a full time position with the option of hybrid working after satisfactory completion of probation period
Responsibilities
Thorough investigation and analysis of all complaints providing the customer with a fair and thorough response.
Venture Recruitment Partners are delighted to partner with an international brand in the recruitment of a new role.
As Senior Financial Analyst Costs you will be responsible for providing robust and insightful analysis that will drive the performance of the business with a focus on cost control and Driving Value.
The role will entail
Being the go-to person' for analytics and meaningful insight that addresses real and relevant business issues, with a particular focus on Costs.
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK.
Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Summary of the role
Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.
A commitment to continuously improve and a desire to provide a "best in class" service to the operational business has initiated a multi-year digital transformation programme.
As a Complaints Handler, you will be experienced in complaint handling and customer interaction in a regulated environment, demonstrating an exemplary standard of written output and verbal interaction with our customers.
You will be naturally inquisitive, with an eye for detail and investigative attitude in order to collate all the necessary information and draw informed conclusions and fair outcomes for our customers and the business.
Key Responsibilities
Detailed, considered and informed investigation and analysis of all complaints providing a customer with a fair and thorough response of complaints received for all business lines particularly for Property customers, covering Mortgages and bespoke specialist lending, savings products and consumer finance.