As our Customer Experience Insights Manager your new role will be to generate key insights from a variety of data sources to help Samsung identify opportunities to improve their Customer Experience (CX) Performance and aid in the execution of their insights led strategy.
General
The Insights Manager is responsible for leading the development and execution of insights-driven strategies, improving the customer experience and customer service operations at Samsung UK.
This role will work closely with cross-functional teams to establish an insights led culture focused on gathering, analysing, and interpreting customer data to identify continuous improvement opportunities post-sale.
If you're someone with great organisational skills and the ability to prioritise work efficiently, this is an opportunity to contribute to new and interesting projects in an ever-changing environment.
This is a temporary role for 6 months initially, working in split office / remote role, 37 hours per week.
Duties Include
Prepare, oversee and monitor recruitment campaigns.
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